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Frequently Asked Questions

Return & Exchanges Policy

Returns

What is your return policy?

My item arrived damaged / This isn't what I ordered, what do I do?

Where can I return my item(s)?

When will I receive my refund?

Exchanges

My item arrived, but I need a different size. Do you offer exchanges?

My item arrived, and I changed my mind about it. Can I exchange it for a different item?

Shipping Information

General Shipping

How long does it take for my order to ship?

Do you ship internationally?

What methods of shipping do you offer?

How can I track my order?

When will I receive my order?

Domestic Shipping

I haven’t gotten my package/it hasn't shown up as shipped yet, what do I do? (Domestic)

My order stopped tracking/is lost in transit. What do I do? (Domestic)

International Shipping

Can I get my order sooner with express shipping?

I haven’t gotten my package/it hasn't shown up as shipped yet, what do I do? (International)

My order stopped tracking/is lost in transit. What do I do? (International)

Wash Care

General Information

Washing Instructions

Can I iron my OMOCAT apparel?

Will my OMOCAT apparel shrink in the wash?

Placing an order

General Information

I have a question about an order or product. Who do I contact?

Can I call you with a question?

How can I cancel my order?

Sizing

Are your garments sized for men or women?

How do I find my size?

Help! I ordered the wrong size. Can I change the size before it ships?

I want to purchase an item but I don’t see my size. Can you print just one in my size?

Restocks

Will you be restocking "____"?

How often do you restock?

Do you offer custom orders/can I have "____" printed on a different color garment?

Pre-sale/Backordered Items

One of the items in my order is backordered. Can my order be shipped out in parts?

When will my backordered item ship?

Last Chance & Out of stock items

Why are there "Last Chance" and "No Longer Available" signs on some listings?

I’m looking for an item that I don’t see listed. Is the item available?

Will you be bringing back any discontinued designs?

Coupons/Discounts

Do you offer gift cards/gift certificates for your store?

I found a coupon for your store on (website). How can I apply it to my order?

Misc. Information

Working with OMOCAT

Are you open to sponsoring/partnering with me?

I am an artist and would like to be considered for a future collaboration. Can I send you my portfolio?

I would like to be considered for future lookbooks/catalogs as a model. Where can I apply?

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