Frequently Asked Questions

Return & Exchanges Policy

Returns

What is your return policy?

My item arrived damaged / This isn't what I ordered, what do I do?

Exchanges

My item arrived, but I need a different size. Do you offer exchanges?

My item arrived, and I changed my mind about it. Can I exchange it for a different item?

Shipping Information

General Shipping

How long does it take for my order to ship?

Do you ship internationally?

Domestic Shipping

I haven’t gotten my package/it hasn't shown up as shipped yet, what do I do? (Domestic)

International Shipping

I haven’t gotten my package/it hasn't shown up as shipped yet, what do I do? (International)

My order stopped tracking/is lost in transit. What do I do? (International)

Wash Care

General Information

Washing Instructions

Placing an order

General Information

I have a question about an order or product. Who do I contact?

Misc. Information